Frequently Asked Questions
Quantities are whole packs of the selected product and size. A quantity of two means two packs, not two kilograms unless the selected packs expressly say so.
Read the product title and selected variant, then check the manufacturer label on the delivered pack. Contact support before ordering if the size or variant is unclear.
We will not substitute an item without your agreement. Review the delivery options shown for your address; a specific delivery slot is not guaranteed unless expressly confirmed for your order.
Use the manufacturer label for ingredients, allergens, storage and use instructions. Ask support for a current label photo before buying if information is missing or inconsistent.
Check the manufacturer age range and preparation instructions, and follow advice from a qualified healthcare professional. This shop does not provide feeding recommendations.
Review the product price, pack size, quantity and order total before submitting your order. An automated receipt is not by itself confirmation of stock or dispatch. We will contact you if an availability or pricing issue affects your order.
Contact support as soon as possible with your order reference and a description. Keep the packaging and useful photos where possible. Do not use or consume a product with a damaged seal or suspected safety issue. See our returns guide and Terms of Service.
Select your products and pack quantities, review your basket, and follow checkout. Confirm the delivery details, charges and payment instructions shown for your order. If an option or important detail is unavailable, contact support before paying. Use only the payment methods offered for your order.
Compare your child’s current weight with the manufacturer’s weight range on the selected pack. Sizes vary by brand, and fit matters too. Ask us for the available pack information if you are unsure; do not rely on an age category alone.
Pictures help identify and illustrate products; some are representative or AI-assisted images. Packaging and artwork can change between batches. Check the title, selected variant, pack size and description, and ask for clarification before ordering if a detail matters to you. Your rights if an item is misdescribed remain unchanged.
Contact us as soon as possible with your order reference. We will check its status and explain the options. If an order has already been dispatched, the available steps may differ. See our returns guide and terms.
Email [email protected], call +8801410803752, or message us on WhatsApp. Include your order reference for help with an existing order.