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Welcome to our store

Last updated: 1 November 2026

These terms explain the use of Baby & Co and shopping for baby products and everyday family essentials. Please read the product details and your order total before ordering. Our Privacy Policy explains how personal information is handled. Nothing in these terms takes away rights or remedies provided by applicable law.

Accounts and responsible use

Use accurate contact and delivery details and keep your account credentials private. If you are under 18, shop through a parent or legal guardian. Tell us if you suspect unauthorised use of your account. Do not misuse another person's account, submit unlawful or misleading content, attempt unauthorised access or disrupt the service.

Products, packs and prices

Quantities refer to whole packs of the selected product and size. A quantity of two means two packs, not two kilograms unless the selected packs expressly say so. Check the variant, pack size and quantity before ordering.

Prices are in Bangladeshi taka (BDT). Review the product price, any applicable taxes, delivery charge and total shown for your order before payment. If information is missing or unclear, contact support before proceeding.

Product images, including reference or AI-assisted images where used, may differ from actual packaging. This does not remove our responsibility to provide the product, quantity and material characteristics described. Check the manufacturer label for ingredients, allergens, storage and use instructions; ask us if information is missing or inconsistent. Label guidance does not remove your rights if a product is misdescribed or unsafe.

Baby food and formula listings are not feeding advice. Follow the product label and advice from a qualified healthcare professional; a listing is not a claim that a product is suitable for every child.

Orders and payments

Check availability and the order details presented before submitting an order. An automated receipt of your request is not, by itself, confirmation of stock or dispatch. Use only the payment options offered for your order and follow their displayed instructions. Do not send payment PINs, passwords or one-time security codes to support.

If an item is unavailable or an error affects an order, we will contact you about the issue and available options. We will not substitute an item or increase an agreed total without your agreement. If a paid order cannot be supplied, applicable cancellation and refund rights remain in force.

Delivery

Review the delivery availability, charge and stated timeframe for your address before ordering. If these details are not shown, ask support before paying. We do not promise nationwide delivery or a particular delivery slot through these terms.

Applicable legal delivery limits take priority over any inconsistent estimate. Where Bangladesh’s digital commerce requirements apply to a prepaid order, we will follow the required dispatch, delivery and refund timelines. An estimated date does not remove these obligations.

Check the product, pack size, quantity and seal when your order arrives. Do not use or consume a product with a damaged seal or a suspected safety issue.

Cancellations, returns and refunds

Contact support as soon as possible to request a cancellation or report missing, incorrect, damaged, expired or otherwise defective goods. Include your order reference and a description. Keep the packaging and useful photos where reasonably possible. A lack of photographs does not automatically remove your legal rights.

We will review the circumstances and provide the remedy required by applicable law, which may include a refund, replacement or other appropriate resolution. Food safety and the reason for a return may affect handling, but opening a pack does not by itself cancel a valid defect or misdescription claim. These terms do not promise a separate change-of-mind return period.

Refunds will follow the timelines and payment-channel requirements of applicable law. Where a refund to the original payment channel is required, we will not replace it with compulsory store credit. We will explain the next steps and any payment-provider processing time relevant to your refund.

Help and complaints

Contact us with your order reference and the outcome you are seeking. We will take action on complaints within 72 hours where required by the digital commerce guidelines. This is not a guarantee that every issue will be resolved within that period. You remain free to use available consumer-protection and court remedies.

Law and updates

These terms are governed by the applicable laws of Bangladesh. They do not exclude responsibilities or remedies that cannot lawfully be excluded. If a provision cannot be enforced, the remaining terms apply so far as the law permits. Changes will be dated and apply prospectively; they will not retrospectively reduce rights attached to an existing order.