Cancellations and order problems
Contact support as soon as possible to request a cancellation or report missing, incorrect, damaged, expired or otherwise defective goods. Include your order reference and a description of the issue.
Keep the product packaging and label and share useful photos where reasonably possible. A lack of photos does not automatically remove your legal rights. Do not use or consume a product with a damaged seal or suspected safety issue.
Returns and refunds
We review the circumstances and provide the remedy required by applicable law, which may include a refund, replacement or another appropriate resolution. Food safety, the product condition and the reason for the request may affect handling. Opening a pack does not by itself cancel a valid defect or misdescription claim.
This page does not offer a separate change-of-mind return period. Before sending anything back, contact support for the handling instructions relevant to your request.
The applicable cancellation, refund and complaint provisions are set out in our Terms of Service. Store credit will not be imposed instead of a money refund to which you are entitled.
Before ordering
Check the product, pack size and quantity. Use the manufacturer label for ingredients, allergens, age suitability, storage and use instructions. Ask support for clarification if information is missing or inconsistent.